+44 (0)1452 595490 info@rosehilltravel.com

Booking Information

Tour bookings

How do I book a tour?

From the relevant tour page, complete the short enquiry form. We will send you the tour details and when you are ready to book, one of our team will send you a booking form to complete online

How do I pay for the tour?

If your tour is more than four weeks away, we will take a 25% deposit. Full payment is due at the time of booking if the tour is less than 4 weeks away.

What time will the tour start?

Our Tours usually start at 9:30 am, but whatever time suits you.

How long is a tour?

A full day tour is 7 to 8 hours. A half day tour is four hours.

What is included with a tour?

Your driver-guide and luxury transportation

Who pays for entry to attractions?

Unless entry has been pre-booked, then you are expected to pay for entry to a museum or garden.

Am I expected to have lunch with the guide?

Only if you would like to. Your driver-guide will recommend a good pub, tea room or restaurant. He will be happy to join you for lunch, or meet you later on.

What if I don’t want to visit a place on the itinerary?

Let the team know when you make the booking or tell the guide on the day of the tour. He/she will suggest alternatives or you can choose to spend more time at fewer places.

What if I need to cancel the tour?

These are the cancelation fees. For more information, please read the booking terms and Conditions.

Period before arrival date within which notification is receivedCancellation Charge
4 weeks or moreDeposit only 
Between 28 days and 14 days50% of tour price
13 days or less 100% of tour price

Holidays (tour & hotel booking)

How do I pay for the holiday?

We will take a deposit 25% deposit to secure the booking. If your holiday is less than 6 weeks away, full payment is due at the time of booking.

How do I book a Rosehill Travel holiday?

Send us an email, complete one of the enquiry forms on the website or call us. We will discuss the holiday with you and when you are completely happy with the itinerary we will send you a booking and deposit payment form.

What happens after I’ve booked?

We will contact you within 24 hours. A 25% deposit will be required to guarantee the booking. If for any reason we cannot fulfill your booking we will refund in full the deposit. Then we will confirm the availability of hotel, tour, transfer, and anything else you booked within three working days. Final payment will be due at least 6 weeks before the start of your holiday.

Do you provide holiday insurance?

No. We recommend that you purchase holiday insurance locally and at the time of booking.

What if I need to cancel the holiday?

These are the cancelation fees. For more information, please read the booking terms & conditions.

Period before arrival date within which notification is receivedCancellation Charge
6 weeks or moreDeposit only 
Between 6 weeks and 29 days 30% of tour price
Between 28 days and 14 days50% of tour price
13 days or less 100% of tour price

General FAQ

Can I contact you by phone?

We like to talk! If you have any questions don’t hesitate to call 01452 595490 (UK) or +44 1452 595490 from overseas.

Should I tip the driver / driver-guide?

If you’ve had a great day out and would like to show your appreciation to the driver-guide, they always appreciate a tip. £20 for a full-day tour is a typical amount.

What currency do I make payments in?

Tour and holiday payments are taken in GB£.

Can I pay by Credit Card?

Yes. We accept Visa, Mastercard and American Express

Are the quoted prices inclusive of taxes and surcharges?

Yes. All prices are fully inclusive unless stated.